Welcome to the ClivoCoffee FAQ! Here, we’ve compiled answers to some of the most common questions our customers have. If you can’t find the answer you’re looking for, feel free to reach out to our customer service team at Contact@ClivoCoffee.com.
1. What products do you sell?
We specialize in a variety of high-quality coffee makers, espresso machines, coffee grinders, and accessories. Our products are designed to enhance your coffee experience, whether you’re brewing at home or in the office.
2. How do I place an order?
Placing an order with us is simple:
- Browse our product catalog and select the items you’d like to purchase.
- Add your items to your cart.
- Proceed to checkout, enter your shipping and payment details.
- Review your order, and confirm your purchase.
You’ll receive an email confirmation once your order is placed, and another email with tracking details once your order has shipped.
3. Do you offer free shipping?
Yes! We offer free standard shipping on orders over $[Insert Minimum Amount] within the United States.
For orders below this amount, shipping costs are calculated at checkout based on the weight and destination of your order.
4. How long will it take for my order to arrive?
- Order Handling Time: Orders are processed and shipped within 1-2 business days.
- Delivery Time: After processing, most orders are delivered within 3-5 business days via FedEx Home Delivery. Delivery times may vary based on your location.
5. Can I change or cancel my order after it has been placed?
Once an order is processed, we generally cannot modify or cancel it. However, if you notice an issue or need to make a change, please contact us as soon as possible at Contact@ClivoCoffee.com, and we’ll do our best to assist you.
6. Do you ship internationally?
At this time, we offer international shipping to select countries. International shipping fees are calculated at checkout and will depend on the destination.
7. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience easier, including:
- Credit and Debit Cards (Visa, MasterCard, American Express,)
8. Is it safe to shop on your website?
Yes, absolutely! ClivoCoffee uses industry-standard security measures to ensure your personal and payment information is safe. Our website is SSL-encrypted, which means your information is protected during checkout.
9. How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package via the FedEx tracking system.
10. What if my order is damaged or missing?
If your order arrives damaged or an item is missing, please contact us within 7 days of receiving your shipment. Be sure to provide:
- Your order number
- Photos of the damaged item(s) and packaging
We will assist you in resolving the issue, either by providing a replacement or processing a refund.
11. What is your return and refund policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Items must be unused and in original packaging.
Refunds are processed within 10 business days of receiving the returned item.
12. How do I return an item?
To initiate a return:
- Contact our customer service team at Contact@ClivoCoffee.com with your order details.
- We will send you return instructions and a return shipping label (if applicable).
- Once we receive your return, we will process your refund within 10 business days.
13. Do you offer warranties on your products?
Yes, many of our products come with a manufacturer’s warranty. The warranty period and coverage depend on the specific product. Please refer to the product details page for more information about warranties.
14. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us immediately at Contact@ClivoCoffee.com. We will do our best to update the address before the order is processed and shipped.
15. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always looking for ways to improve, and we may offer this feature in the future. Stay tuned!
16. How can I contact customer support?
If you have any questions or need assistance, feel free to contact us:
- Email: Contact@ClivoCoffee.com
- Phone: +1 786 941 7428
- Mailing Address: 1020 Sunnybrook Rd, Miami, FL 33136, United States