At ClivoCoffee, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://clivocoffee.com or interact with us in any other way. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information when you visit our website or make a purchase:
Personal Information
- Name (First and Last)
- Email Address
- Shipping and Billing Address
- Phone Number
- Payment Information (credit/debit card details, )
- Order Details (products purchased, transaction date, etc.)
Non-Personal Information
- Browser Information (browser type, version, operating system, IP address)
- Website Usage Data (pages visited, time spent on pages, links clicked, etc.)
- Cookies (see our Cookie Policy below)
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience and collect data on how our website is used. Cookies help us remember your preferences and allow us to analyze site traffic. You can choose to disable cookies in your browser settings, but this may limit some website functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Orders: To fulfill and manage your orders, including shipping and billing.
- Customer Service: To respond to your inquiries, complaints, or support requests.
- Marketing Communications: To send you promotional emails, newsletters, or special offers (with your consent). You can opt out of these communications at any time.
- Improving Our Website: To analyze website usage, improve user experience, and optimize our services.
- Security and Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our website.
3. How We Share Your Information
We may share your personal information in the following circumstances:
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, shipping products, or conducting our business. These parties are obligated to keep your information confidential.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
- Legal Compliance: We may disclose your personal information if required by law or in response to valid requests from public authorities (e.g., a court or government agency).
4. Data Security
We take the security of your personal information seriously and implement reasonable security measures to protect it from unauthorized access, alteration, or disclosure. Our website uses secure encryption (SSL) to protect your personal and payment information during transactions. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You have the right to request a copy of the personal information we have collected about you.
- Correction: You may request that we update or correct any inaccurate personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails or by contacting us directly.
- Cookies: You can manage cookie preferences through your browser settings, though this may affect website functionality.
To exercise any of these rights, please contact us at Contact@ClivoCoffee.com.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your data.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
8. International Data Transfers
If you are located outside the United States, please be aware that your personal information may be transferred to, and processed in, the United States. By using our services, you consent to the transfer of your information to the U.S., where data protection laws may differ from those in your country of residence.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Mailing Address: 1020 Sunnybrook Rd, Miami, FL 33136, United States
Email: Contact@ClivoCoffee.com
Phone: +1 786 941 7428