At ClivoCoffee, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied, we offer a straightforward refund policy. Please read the following details to understand the process and eligibility for refunds.
1. Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
- The item must be returned within 30 days from the date of purchase.
- The item must be unused, in the original packaging, and in resellable condition.
- Proof of purchase (receipt, order number, or confirmation email) must be provided.
If the item is defective, damaged, or the wrong item was shipped, you will be eligible for a refund or exchange even if the item has been opened or used.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Email us at Contact@ClivoCoffee.com within 30 days of receiving your order. Please include your order number, a brief description of the issue, and photos if applicable (e.g., if the item is damaged or defective).
- Return Instructions: Once your refund request is approved, we will provide you with the return shipping address and instructions. Please note that the customer is responsible for return shipping costs unless the product is defective or an error was made in fulfilling the order.
- Return the Item: Pack the item securely, including all original packaging, accessories, and documentation. Use a trackable shipping service for returns, as we cannot guarantee we will receive your returned item without tracking.
- Processing the Refund: Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. You will receive your refund within 10 business days.
3. Non-Refundable Items
Certain items are non-refundable:
- Gift cards or other non-returnable items
- Items marked as final sale or discounted in clearance sales
- Opened consumables (e.g., coffee beans, capsules, etc.) due to hygiene and safety concerns
4. Exchanges
If you would prefer an exchange rather than a refund, please contact us as soon as possible to arrange for a replacement item. If the item is no longer available or is out of stock, we will offer you a refund.
5. Late or Missing Refunds
If you haven’t received your refund within 10 business days of confirmation, please check your bank or credit card account. It may take additional time before your refund is reflected.
If you’ve checked and still haven’t received your refund, please contact us at Contact@ClivoCoffee.com.
6. Damaged or Defective Items
If your item arrives damaged or defective, we offer a full refund or replacement. Please contact us immediately at Contact@ClivoCoffee.com with the following:
- Your order number
- Description and photos of the damaged or defective product
- Proof of purchase (receipt or order number)
We will cover return shipping costs for defective or damaged items.
7. Contact Us
If you have any questions or need assistance with the refund process, please contact us:
Mailing Address: 1020 Sunnybrook Rd, Miami, FL 33136, United States
Email: Contact@ClivoCoffee.com
Phone: +1 786 941 7428