Thank you for shopping with ClivoCoffee! We aim to provide fast and reliable shipping for all orders. Please read the following details about our shipping process:
1. Order Processing and Handling Time
- Order Handling Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
Once your order is processed, it will be ready for shipment.
2. Shipping and Delivery Times
- Delivery Time: After your order is shipped, you can expect delivery within 3-5 business days via FedEx Home Delivery (for U.S. domestic orders).
- FedEx Home Delivery delivers Monday through Saturday, with tracking available to monitor your order’s progress.
- Shipping to P.O. Boxes: Please note that FedEx Home Delivery cannot deliver to P.O. Boxes. Make sure to provide a valid residential address for your order.
3. Shipping Rates
- Free Shipping: Enjoy free standard shipping on orders over $100 within the U.S.
- Standard Shipping Rates: For orders under the minimum free shipping threshold, shipping costs will be calculated at checkout based on your order’s weight and destination.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through FedEx‘s tracking system.
5. Shipping Restrictions
- We currently ship within the United States only.
- FedEx Home Delivery is available for residential addresses.
6. Address Accuracy
Please make sure your shipping address is accurate before completing your order. We are not responsible for delays or issues caused by incorrect addresses. If you need to change your address after placing your order, contact us as soon as possible at Contact@ClivoCoffee.com.
7. Contact Us
If you have any questions or need assistance with your order, please contact us:
- Email: Contact@ClivoCoffee.com
- Phone: +1 786 941 7428
- Mailing Address: 1020 Sunnybrook Rd, Miami, FL 33136, United States